This Privacy Policy explains how Linguist Lab processes personal data when visitors use the website, make course enquiries, arrange screening, enrol in small-group language courses, or take part in related online and classroom services.
Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of certain processing, or objection to processing based on legitimate interests. Where processing is based on consent, that consent may be withdrawn for future processing.
To exercise a privacy right, a person should provide enough information for us to identify the relevant data and assess the request. We may ask for additional details if needed to confirm identity or understand the scope of the request. If a request cannot be fully granted, we will explain the reason where appropriate.
Personal data is retained for the period needed to manage enquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is necessary under law or for legitimate record-keeping purposes.
The current version applies from the date it is published on the website. If changes are material, we will take reasonable steps to draw attention to them through the site or other appropriate communication channels. Continued use of the website after an update means the revised policy will apply to future processing.
We use personal data to respond to enquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, booking, payment processing, analytics, or online lesson delivery. These recipients act on our instructions or under their own role as independent controllers where applicable, and they are expected to handle data for the agreed operational purpose.
We may disclose personal data to public authorities, courts, or other parties where disclosure is required or permitted by law, or where it is necessary to protect rights, safety, or the integrity of our services. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Under the GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for operating the website, managing course enquiries, arranging lessons, and handling related administration.
Where the GDPR applies, individuals may have rights to access, rectify, erase, restrict, object to processing, and receive portability of certain data. Consent may be withdrawn where processing relies on consent, without affecting prior lawful processing. A complaint may also be made to the competent supervisory authority.
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related information, communication records, and technical data such as device and usage information. Where online lessons or consultations are used, we may also process information needed to arrange and deliver those sessions.
Most personal data is provided by the individual when making an inquiry, requesting a screening, booking a course, confirming terms, or taking part in lessons. We also receive data through contact forms, email, phone, online consultation tools, and automated technical logs generated when the website is used.
The website may use essential cookies for basic functionality, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Users may block or delete cookies through their browser settings. If the browser is configured to reject certain cookies, some parts of the website may not function as intended. Where a cookie banner or preference tool is available, users can use it to manage non-essential cookies.
